Booking, deposit & cancellation.

1.Booking & reservation confirmation

A reservation is confirmed once the required deposit or full payment has been received.

By completing a reservation, the guest agrees to HavenRidge's booking, cancellation, house and property policies.

The person making the reservation must be at least 18 years of age and is responsible for all members of their group and for ensuring that all guests comply with HavenRidge's rules and policies.

2.Deposit & payment schedule

For reservations made 30 days or more before check-in:

• A 50% deposit is required at the time of booking.
• The remaining 50% balance is due 30 days before check-in.

For reservations made 14–29 days before check-in:

• A 50% deposit is required at the time of booking.
• The remaining 50% balance is due 14 days before check-in.

For reservations made within 14 days of check-in:

• Full payment is required at the time of booking.

If the remaining balance is not received by the applicable due date, HavenRidge reserves the right to cancel the reservation and retain any applicable cancellation amount in accordance with this policy.

3.Cancellation policy

Cancellation refunds are based on the date the cancellation request is received.

The 100% refund is of payments received toward the accommodation. The 50% and 25% refunds are of the total accommodation amount. Less than 7 days before check-in there is no refund of the accommodation amount.

Any applicable taxes, platform fees or third-party charges may be subject to the refund policies of the booking platform or payment provider.

4.Rebooking & cancelled dates

If a guest cancels a reservation and HavenRidge is able to rebook the cancelled dates with another guest, HavenRidge may, at its discretion, provide an additional refund based on the amount recovered from the replacement booking.

Any such refund will be considered after the replacement reservation has been completed and will be limited to funds actually recovered by HavenRidge.

This provision is intended to provide additional fairness to guests while protecting HavenRidge from losses resulting from last-minute cancellations.

5.Date changes

Guests may request a change to their reservation dates, subject to availability.

HavenRidge will make reasonable efforts to accommodate date-change requests. Changes may result in a different nightly rate, seasonal rate or minimum-stay requirement.

A reservation may be changed once without an administration fee, provided the request is made at least 14 days before the original check-in date.

Date-change requests made within 14 days of check-in may be treated as a cancellation and new reservation.

6.Early departure & unused nights

No refunds will be provided for:

• Late arrivals
• Early departures
• Unused nights
• Changes to travel plans
• Changes in the number of guests after check-in
• Hunting conditions or unsuccessful hunting trips

Once a reservation has commenced, the full reserved stay remains payable.

7.Weather & road conditions

HavenRidge is a rural property and guests should consider seasonal weather and road conditions when planning their stay.

Normal winter conditions, snow, rain, mud, road conditions, wildlife activity, hunting conditions or travel delays do not qualify for a refund.

Guests are responsible for determining whether their vehicle and equipment are appropriate for current road and weather conditions.

Where a cancellation or interruption is covered by an applicable Airbnb, VRBO or other booking-platform policy, that policy will take precedence.

8.Extraordinary circumstances

In exceptional circumstances outside the reasonable control of the guest or HavenRidge, we may consider a cancellation, credit or refund on a case-by-case basis.

Examples may include significant unforeseen events affecting the property or circumstances specifically covered under the applicable booking platform's extenuating or major-disruption policies.

Any exception is at the discretion of HavenRidge unless otherwise required by applicable law or the booking platform's policies.

9.Travel insurance

Guests are encouraged to obtain appropriate travel or trip-cancellation insurance, particularly for longer stays, hunting trips, retreats, weddings and other group bookings.

Travel insurance may help protect guests against unforeseen circumstances such as illness, travel interruption, vehicle problems or other events that may not qualify for a refund under HavenRidge's cancellation policy.

10.Damage deposit & additional charges

HavenRidge reserves the right to charge guests for damage, excessive cleaning, missing items or other costs resulting from a breach of the property's house rules.

Where applicable, such charges will be handled through the booking platform or payment method used for the reservation.

Guests are responsible for the actions of all members of their group and visitors they invite onto the property.

11.Hunting & outdoor activities

HavenRidge is located in WMU 510 and may serve as a comfortable base for hunting groups and outdoor enthusiasts.

Hunting is not permitted on the HavenRidge property itself.

Guests are solely responsible for obtaining their own permission and legal access to hunt on Crown land or other permitted private lands, as applicable. Guests are also responsible for obtaining all required licences, tags, permits and authorizations and for complying with all applicable provincial and federal hunting regulations.

HavenRidge does not guarantee hunting access, hunting opportunities, wildlife activity or hunting success.

12.Booking platform policies

For reservations made through Airbnb, VRBO or another third-party booking platform, the applicable platform's terms, cancellation policies and refund policies may take precedence over this policy where required.

For direct bookings made with HavenRidge, this policy applies unless otherwise agreed to in writing.

13.Acceptance of terms

By submitting a reservation payment or completing a booking, the guest acknowledges that they have read, understood and agreed to HavenRidge's Booking, Deposit & Cancellation Policy, as well as the applicable House Rules and Property Guidelines.